Happy Visitor
UX Researcher /
UI Designer
Happy Visitor is a visitor management SAAS platform used by enterprises across India. The product had a strong functional foundation but needed a complete UX overhaul to improve user journeys, reduce friction in workflows, and modernize the visual design all without disrupting the current learnability for existing enterprise users.
The focus was on making the platform more intuitive for front desk operators and scalable for large organizations with complex needs like Amazon, while enhancing the visual appeal for market competitiveness.
Understanding the Current Flows
Mapped every existing workflow for reception, security, employee check-in, and visitor approval, identifying redundancies and bottlenecks.
Conducted heuristic evaluation of the product’s interface to highlight usability issues in navigation, input logic, and information hierarchy.
Interview Inputs from Receptionists & Clients
Conducted contextual interviews with actual receptionists using the platform daily to gather behavioral pain points, such as delays in check-in, manual data entry, and difficulty printing IDs.
Gathered feedback from clients on enterprise use cases, like multi-location handling, pre-invites, and peak-hour visitor load.
Understanding Enterprise Use Cases
Spoke to the management and tech team to understand how major clients like Amazon customized workflows with layered approvals and tight security protocols.
Extracted insights to design for scale, speed, and flexibility – key for handling 500+ daily footfalls and integrations with access control systems.
Finding friction points across the system
Identified key friction points such as unclear navigation paths, and inconsistent screen feedback, which disrupted the check-in flow and caused delays during peak visitor hours.
Designing Mid-Fidelity Prototype
Reworked the ID card layouts to optimize for thermal printers, ensuring legibility, proper logo placement, QR integration, and clear color-coded distinctions for vendors vs. employees.
Introduced templates with dynamic fields to automate badge generation and reduce manual data entry errors.
Designing Component System
Developed a modular component library including buttons, input fields, tags, badges, status chips, and table elements with states.
Ensured atomic design principles for scalability, helping developers build faster and maintain consistency across the platform.
Designing High-Fidelity Prototype
Translated wireframes into fully interactive hi-fi screens using a sober yet modern design language — clean whites, muted accents, and functional layout grids.
Emphasized ease of use for receptionists (low-tech familiarity) while elevating aesthetics to match expectations of enterprise buyers.
Redesigning ID Cards (Visitors, Employees, Vendors)
Reworked the ID card layouts to optimize for thermal printers, ensuring legibility, proper logo placement, QR integration, and clear color-coded distinctions for vendors vs. employees.
Introduced templates with dynamic fields to automate badge generation and reduce manual data entry errors.
